REFUNDS IN RELATION TO COVID-19
Where a fixture which you have a ticket for is cancelled due to legislation, government guidance or any other public health measure introduced to restrict the spread of Covid-19, Ascot shall refund the full price of your ticket including any booking fees. Where a fixture has started but must be abandoned for any of the above reasons Ascot’s usual refund policy will apply.
Where you are unable to attend a fixture for which you have a ticket due to complying with government guidance to self-isolate during the date of that fixture, for example, because you have tested positive for Covid-19, or because you have been notified via the NHS Test and Trace App that you may have come into contact with someone who has contracted Covid-19, you shall be entitled to a full refund for the ticket. The ticket holder must contact us prior to the start of the relevant fixture and we may request that the ticket holder provides evidence to show, to our reasonable satisfaction, that they were unable to attend the fixture for these reasons before we will agree to process a refund.
Where you are unable to attend a fixture in any other circumstance to those set out above, Ascot’s usual refund policy will apply.
The following General Conditions apply to all Attendees.
1. THE EFFECT OF THESE CONDITIONS AND VARIATIONS
1.1 All Attendees whether or not in possession of a Ticket shall be deemed to have accepted these Conditions and are admitted to the Racecourse strictly subject to these Conditions. All Attendees are permitted access to the Racecourse at our discretion and must conduct themselves on the Racecourse in accordance with these Conditions and all reasonable rules, requests and guidelines which we may publish and impose from time to time. We reserve the right to amend and supplement these Conditions by publishing additional and supplementary conditions and guidelines from time to time and any variation will become effective once posted on our official website.
1.2 We reserve the right for the Safety Officer, without prior notice, to revoke or revise any of these Conditions and/or the Special Conditions on public safety grounds, and any such revocation or revision will be communicated to Attendees as soon as reasonably practicable.
2.1 Tickets may not be transferred, sold, offered for sale, coupled or bundled with any other product or services or used for any commercial or promotional purpose whatsoever without our consent (which we may withhold in our absolute discretion).
2.2 All Tickets issued by us or on our behalf shall remain our property at all times. We reserve the right to require the immediate return of all Tickets at any time.
2.3 Any terms and conditions relevant to any Ticket shall apply to the relevant Ticket holder in addition to these Conditions. In the event of any inconsistency between these Conditions and any Ticket terms and conditions these Conditions will prevail.
2.4 No refund shall be given in respect of any unused part of any Ticket.
2.5 Any Attendee holding any Ticket will be admitted only on presentation of the relevant Ticket. Any Attendee who fails to bring his or her Ticket to a Raceday will only be admitted on payment of the full daily admission price for the relevant enclosure (if any) applicable on the day and provided sufficient space remains in the relevant enclosure.
2.6 Attendees must ensure that badges are securely attached to their clothing on Racedays and visible at all times and otherwise show Tickets to officials at any time upon request.
2.7 Minors can be admitted to the Racecourse free of charge for all meetings other than the Royal Meeting, but remain bound by these Conditions and their parent or guardian shall ensure that the Minor in question observes such Conditions;
2.8 We accept no responsibility for lost or stolen Tickets and have no obligation to replace a lost or stolen Ticket. In the event that we decide to replace a lost or stolen Ticket we may charge a fee to do so.
3.1 Permission to enter the Racecourse does not constitute guaranteed entry to any particular area of the Racecourse or any Racecourse buildings or facilities. We reserve the right to refuse or condition access to areas of the Racecourse from time to time and on a temporary or permanent basis.
3.2 Unless we give specific permission (either in the Special Conditions or otherwise from time to time) Attendees are prohibited from entering the racing surface, the Weighing Room, the Stewards' Room, the Sampling Unit, the Racecourse Stables, the Judges' Box, the Winners' Enclosure, the Parade Ring, the Pre-parade ring, the Horse-walker, the Racecourse Data Collection Area and any other areas marked private or to which we may restrict access from time to time.
3.3 Children under twelve are not allowed to enter the Winners' Enclosure, the Pre-parade ring or the Parade Ring in any circumstances.
3.4 The Ticket issued to an Attendee may restrict access to certain areas of the Racecourse including the various enclosures. Where a Ticket restricts access to some or all enclosures, transfers between enclosures may be possible on a Raceday. Transfers will be subject to application at the Transfer Kiosk.
3.5 Attendees acknowledge that parts of the Racecourse are covered by closed circuit television cameras for safety and security purposes, and by accessing the Racecourse each Attendee consents to being filmed by such cameras.
3.6 ARL may decide to operate a late gate policy in respect of certain Meetings. Details of such late gate policy will be published on this website from time to time.
3.7 When there is a concert or after party at Ascot, there will be no admission to the racecourse after the final race has been run.
4. CONDUCT OF ATTENDEES
4.1 We reserve the right at any time, without prior notice and without providing reasons to refuse admission to or expel any Attendee who, in our reasonable opinion:
• has breached or is likely to breach these Conditions;
• has or is likely to commit an offence or otherwise do anything which is unlawful; and/or
(c) behaves or is likely to behave in an unacceptable or unruly manner or in a manner likely to cause offence to other Attendees.
4.2 All Attendees must follow the reasonable written and/or verbal instructions of the Safety Officer and other safety stewards, other staff and officials and the police or other emergency services at all times.
4.3 In the interests of safety we may request to conduct personal body searches of Attendees and/or search their personal belongings. We shall be entitled to refuse entry to or expel from the Racecourse any Attendee who refuses to comply with such a request.
4.4 Prohibited Items must not be brought onto the Racecourse. Any Attendee in possession of such items who refuses to give them up will be refused entry to the Racecourse or expelled.
4.5 The following is not permitted on the Racecourse:
(a) any behaviour which may distract or frighten the horses;
(b) any behaviour which may disrupt or impair the experience of other Attendees;
(c ) any racist, sexist, homophobic or other discriminatory behaviour;
(d) foul or abusive language or behaviour;
(e) consumption or drugs or excessive consumption of alcohol;
(f) excessively rowdy stag, hen or other large parties;
(g) offensive or inappropriate fancy dress;
(h) activities contrary to or inconsistent with the obligations we owe to our Broadcast Partners or Commercial Partners;
(i) climbing fences, stands or any other structures or buildings;
(j) throwing any object without lawful authority or excuse;
(k) obstruction of gangways, access ways, exits, entrances, stairways and similar places;
(l) damaging or defacing Racecourse property;
(m) smoking and/or the use of electronic cigarettes in any designated "No Smoking" areas;
(n) any unauthorised charitable collections; and
(o) such other behaviour as we may deem inappropriate and/or unacceptable.
4.6 With regard to alcohol, each Attendee (other than a Minor) is permitted to bring onto the Racecourse one bottle of champagne or sparkling wine as an accompaniment to a picnic.
4.7 From time to time we will close race track crossings for safety reasons. Attendees are prohibited from attempting to cross any closed crossing or attempting to cross the race track other than at an open crossing.
5. DRESS CODE
All Attendees must comply with the dress code for each race day, for each enclosure and/or any other areas of the Racecourse where a dress code may be in force from time to time. We reserve the right to refuse an Attendee access to any area of the Racecourse where a dress code is in force with which the Attendee is not complying. Details of the relevant dress codes in force at each Meeting may be found on our website by clicking here.
6. UNAUTHORISED TRADING
6.1 Only those Attendees who have been given express prior permission by us by virtue of Special Conditions to engage in Trading may do so and all other Trading is strictly prohibited. This prohibition extends to and includes:
(a) any unauthorised Ticket or racecard sellers or hawkers; and
(b) any person directly or indirectly involved in the collation and/or distribution of any audio, visual, audio-visual coverage of or data relating to any race or fixture at the Racecourse which has not been expressly permitted in advance by us.
6.2 We reserve the right to confiscate any equipment, stock or other materials in the possession of any Attendee whilst on the Racecourse who is, or whom we reasonably believe to be, involved in unauthorised Trading.
6.3 We reserve the right to take such legal action (including where appropriate obtaining injunctive and other relief) against or in respect of any person who is in breach of this Condition 6, who has in the past breached this Condition 6 (or any equivalent prior provision) or whom we reasonably believe will breach this Condition 6.
6.4 Where any unauthorised advertising or other sponsorship, promotional or marketing material is distributed to Attendees outside the Racecourse including but not limited to items of clothing, we reserve the right to refuse entry to any Attendee in possession of such material and to confiscate such material from Attendees within the Racecourse.
No Attendee may lay bets or otherwise conduct any betting or gaming business whilst on the Racecourse unless specifically entitled to do so by us by virtue of the appropriate Special Conditions. This does not prohibit Attendees placing bets with those on-course bookmakers or other properly authorised betting businesses or on-line.
8. FOOD AND DRINK
8.1 Attendees are prohibited from taking food, drink, glass bottles and glasses onto any part of the Racecourse except for any areas where this is specifically permitted by us, which shall be listed on the website from time to time. It is also prohibited to take alcoholic drinks off the site when leaving at the end of the Raceday.
8.2 Attendees may not light fires or use barbecues anywhere on the Racecourse.
9. USE OF CAMERA, VIDEO, COMPUTER AND TELECOMMUNICATIONS EQUIPMENT
9.1 Use of Communications Devices at the Racecourse is strictly controlled and limited. You are not permitted to make any commercial use of any audio/visual coverage, still images or data relating to racing at the Racecourse.
9.2 Mobile telephones and other mobile devices are permitted on the Racecourse PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Race Material for any commercial purposes); and (ii) no Race Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites. Save as expressly permitted by any Special Condition, Attendees may not use mobile telephones or any other communications device whilst on the Racecourse to communicate with anyone outside the Racecourse for the purpose of or in connection with any betting other than the placing of a bet via an online bookmaker.
9.3 Save as set out in paragraph 9.2, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Race Material, nor may they bring into the Racecourse any equipment or technology for the purpose of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Race Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to ARL. You further agree (if and whenever required to do so by us) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to ARL absolutely and with full title guarantee.
9.4 By entering the Racecourse, all Attendees are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the Meeting or by or on behalf of ARL (or their Commercial Partners) for marketing, or promotional purposes. Entry into the Racecourse is confirmation that all Attendees have consented to such use of their image.
9.5 Non-compliance with the above provisions constitutes a serious breach of these Conditions, as a result of which we have the right to cancel and withdraw any Ticket issued to you.
9.6 We reserve the right to confiscate any Communications Device in the possession or under the control of any Attendee who has breached or is likely to breach this Condition 9or any person associated with such an Attendee.
9.7 No Ticket gives any Attendee any right to receive, use or exploit any racing data, audio, visual or audio-visual coverage of any race or fixture. Any coverage or data made available at the Racecourse is made available for the personal use and consumption of Attendees only and redistribution to any person outside the Racecourse is strictly prohibited.
10. JOURNALISTS, PUBLISHING AND REPORTING
Without prejudice to Condition 9, other than persons specifically admitted to the Racecourse on the basis of Special Conditions all other Attendees are prohibited from engaging in the publication, broadcast or distribution by any other means of any composition, report or other material. The prohibition in this Condition 10 applies irrespective of the means of publication, broadcast, distribution.
Animals other than those competing, those required for disabled assistance, or those specifically authorised by ARL are not allowed on any part of the Racecourse. Where dogs are permitted they must be kept on leads at all times and must not be allowed to foul anywhere on the Racecourse. To the extent we are legally able to do so, we reserve the right, if necessary, to force entry into a car to release animals which may be suffering, and we shall not be liable for any damage to property arising from any such forced entry.External links are selected and reviewed when the page is published. However, Ascot Racecourse Limited is not responsible for the content of external websites.
12. LOSS OR DAMAGE
12.1 Any property brought onto the Racecourse by an Attendee remains at all times at the entire risk of the Attendee. The Racecourse accepts no responsibility for the theft or other loss or damage to Attendees’ property.
12.2 Attendees accept that, by its very nature, attending race meetings is not without risk. Attendees must therefore remain vigilant and exercise a reasonable degree of caution and care for themselves and those around them at all times.
12.3 Subject to Condition 12.4, ARL excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Racecourse.
12.4 Nothing in these Conditions shall limit or exclude our liability in respect of death or personal injury caused by our negligence or fraudulent act or omission.
12.5 All property found at the Racecourse which is not reclaimed will only be retained for a period of 3 months.
All vehicles parked or stored within the Racecourse are parked at the owners risk and the Racecourse accepts no responsibility for such vehicles.
14. ABANDONED OR DELAYED RACING AND OTHER EVENTS AFFECTING RACING
14.1 ARL may find it necessary from time to time to abandon or cancel any Event, Meeting and/or Race, any time, whether on its own election, for reasons of Force Majeure or in accordance with directions from the BHA and any successor body, the police or other emergency services.
14.2 ARL’s policy regarding refunds for abandoned or cancelled Meetings is as follows, or as otherwise updated by ARL from time to time:
- Abandonment before the running of the first Race – full refund.
- Abandonment before the third or feature Race, whichever is later – 50% refund.
- Abandonment after the feature Race – no refund given.
Refunds will only be made to the original purchaser of the Tickets.
14.3 In the event that a refund is due to an Attendee pursuant to the Racecourse policy, refunds cannot be made on Racedays. To obtain a refund Attendees should send their Ticket and all associated badges and other documentation with full address details, within 3 months of the date of the Meeting to: The Head of Sales, Ascot Racecourse, Ascot, Berkshire SL5 7JX.
14.4 Save as set out in these Conditions, we will have no further liability in relation to any abandoned or delayed racing.
14.5 We give no guarantee that:
(a) any Race or Meeting will take place; nor
(b) any particular horse or jockey will appear in any Race or Meeting;
nor do we give any representation or warranty concerning the nature or quality of any Race or Meeting which may be held at the Racecourse.
14.6 Save as provided above, we shall not be liable to any Attendee if and to the extent that any failure or omission by us results from any event of Force Majeure.
15. PAYMENT TERMS
Ticket prices are inclusive of VAT. We reserve the right to charge VAT (or any other applicable tax or levy) on any other services supplied including sponsorship and corporate hospitality. There are no refunds for any Tickets purchased either over the phone or online, therefore you are advised to select your Tickets carefully.
In the event of an emergency all areas must be evacuated. Please listen to announcements over the public address system. Any emergency should be reported immediately to a member of the Racecourse staff and/or the Safety Officer.
We will use our discretion in deciding when to enforce these Conditions. The nature and complexity of racecourse operations means that we are unlikely to enforce these Conditions in every instance in which there is a breach. Nonetheless we reserve the right to enforce (without limitation whether by taking practical steps and/or bringing legal proceedings) in every instance where we deem it appropriate. No failure or delay to enforce, or decision by us not to enforce, should be construed as a waiver of our right to do so.
These Conditions shall be governed by the laws of England and Wales.