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Ascot Policies


Privacy Policy

Ascot Racecourse Limited is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.

Information collected

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Netscape, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. ascot.co.uk uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

Use of your information

We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (3) to fulfill prizes; (2) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding Site and our businesses; and (6) in general to promote and market products to you.

These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.

At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

Disclosures of your information

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by ascot.co.uk and occasionally shared with carefully selected partners. Ascot.co.uk do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

Other websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.

Access rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information Ascot Racecourse Limited holds about you to: Marketing Department, Ascot Racecourse, Ascot. Berkshire. SL5 7JX.

Entry to the Racecourse

You consent to the inspection of your person and property, including clothing, baggage, and containers for prohibited items, prior to your entry to the racecourse.

You are not permitted to bring onto the racecourse any prohibited items. For full details, please refer to our policies.

No birds or animals, other than guide dogs, are permitted to enter the racecourse.

Touts & Ticket Exchanges

Ascot Racecourse Limited (ARL) enforces the right to refuse entry to any person purchasing a ticket from an unofficial source, e.g. a ticket tout, via ticket exchanges, or from an auction site such as eBay.

Car parking

Vehicles are parked at the owner’s risk.

Liability

Racing can be a dangerous sport. Entry to Ascot Racecourse is at your own risk.

Refunds

ARL regrets it cannot replace tickets/badges that are lost or stolen. ARL reserves the right to alter the advertised racing programme.

In the event of racing being abandoned, refunds on entrance money and car parking will be made in the following circumstances:

a) Abandonment before the running of the first race; a full refund will be given.

b) Abandonment before the third or feature race, whichever is later – a 50% refund will be given.

c) Abandonment thereafter, no refund will be given.

To claim, apply in writing no later than 30 days after the affected raceday, enclosing your ticket and/or badge to the Sales Manager, Ascot Racecourse, Ascot, Berkshire, SL5 7JX.

Picnics

ROYAL ASCOT PICNICS

Furniture

During Royal Ascot we allow blankets and fold up chairs into the Windsor Enclosure and Heath Enclosure only.

For all other areas, if you have a need to bring a fold away chair due to a specific medical requirement, please contact our access officer - [email protected]

 

Picnics

In the Windsor Enclosure and Heath Enclosure Only - Picnics are allowed. However, they must be brought to the racecourse in a picnic hamper or cool bag/box. Please see alcohol allowance. Picnics must be brought in at the time of entry to the enclosure and not on re-entry. Food or drinks of any description will not be allowed in with customers coming in on a re-entry ticket.

If you are coming with a large group and your picnic and Sparkling Wine or Champagne is divided among your hampers, please all arrive together for searching or split the alcohol evenly across the party. Otherwise individuals arriving with more alcohol than food will have to dispose of the excess alcohol.

Sharp bladed kitchen knives will not be permitted.

No food, drinks or snacks are permitted to be brought into the Royal Enclosure or Queen Anne Enclosure.

Alcohol

In the Windsor Enclosure and Heath Enclosure Only – To embrace the celebratory nature of Royal Ascot, each customer (over the age of 18) is permitted to bring with them 1 bottle of sparkling wine or champagne to accompany their picnic. No other type of alcoholic drink will be permitted into the racecourse grounds and all picnics will be searched on entry. Please note that soft drinks will only be permitted into the enclosure with seals intact.

There are a substantial number of bars available inside the enclosures and a link to their menus is attached. We will even be offering bars on the move bringing drinks directly to you to enhance your day with us.

For clarity, bottles of Beer, Cider, Spirits, fortified wines and bottles of Pimm’s or similar will not be allowed onto the racecourse.

Alcoholic or soft drinks are not permitted to be brought into the Royal Enclosure or Queen Anne Enclosure.

Ascot Racecourse Ltd has a behavioural management policy and to help us in providing all of our customers with an outstanding experience; no customer deemed to be intoxicated will be permitted onto the Racecourse grounds.

 

Picnicing in Car and Coach Parks

Informal picnics are permitted into the car parks, however, formal entertaining is prohibited. We do not allow barbecues or hot food to be brought onto racecourse property. This includes all enclosures, coach and car parks.

Ascot Racecourse Ltd regrets it is not possible to provide additional space for gazebos or awnings. Any gazebos or awnings erected within a car parking space in Car Parks 1 and 2 must be within the confines of that berth (and not overlap into neighbouring berths). Gazebos and awnings that have been erected within 50 metres of the racecourse must be taken down before racing commences. It is recommended that gazebos and awnings are taken down before racing commences as Ascot Racecourse Ltd is not responsible for any loss or damage to them; and customers will be liable for any damage caused by them to other customers or their cars.

Customers are not permitted to bring in external caterers to cater for their picnics in Car Parks 1, 2 and 7. Commercial vehicles will not be admitted.

Drunkenness, rowdy behaviour or intimidating other customers will not be tolerated.

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PICNICS AT ASCOT RACEDAYS (ALL RACEDAYS EXCLUDING ROYAL ASCOT)

Furniture

Throughout the year we have a picnic blanket only policy; no other furniture is permitted onto the racecourse.

If you have a need to bring a fold away chair due to a specific medical requirement, please contact our access manager [email protected]

Picnics

Customers are welcome to bring a picnic as long as it is brought to the racecourse in a picnic hamper or cool bag/box. The designated picnic areas are situated on the East Trackside Lawn, the Old Paddock and the external East End of the Grandstand. Occasionally some of the Plaza Lawns maybe made available to customers for the use of picnicking.

Any customers who picnic in other areas of the grounds or in the Grandstand will be asked to move and, in extreme circumstances, may be asked to leave the site altogether.

Picnics are not permitted in the King Edwars VII Admission Areas or inside the Grandstand.

Informal picnics are permitted into the car parks; however, formal entertaining will be stopped. We do not allow barbecues or hot food to be brought onto racecourse property; this includes all enclosures, coach and car parks.

If you are coming with a large group and your picnic and alcohol is divided among your hampers please all arrive together for searching, or split the alcohol evenly across the party. Otherwise individuals arriving with more alcohol than food will have the alcohol taken away at on entry.

Alcohol

To embrace the celebratory nature of racing at Ascot, each customer (over the age of 18) is permitted to bring with them 1 bottle of sparkling wine or Champagne to accompany their picnic. No other type of alcoholic drink will be permitted into the racecourse grounds and all picnics will be searched on entry. There are a substantial number of bars available inside the Grandstand and surrounding lawns. For clarity, bottles of Beer, Cider, Spirits, fortified wines and bottles of Pimm’s or similar will not be allowed onto the racecourse.

Dubai Duty Free Shergar Meeting

Some customers choose to bring a lunch and a supper picnic due to the concert after racing. This race meeting is the only time that re-admission with food and drink is permitted. The same rules to picnics and alcohol apply on this raceday.

The area immediately in front of the stage will be designated a no-picnic/blanket zone to give space to those customers wanting to dance.

Folding chairs may be brought onto site after the last race only to be used during the concert.

Ascot Racecourse Ltd has a behavioural management policy and to help us in providing all of our customers with an outstanding experience; no customer deemed to be intoxicated will be permitted onto the Racecourse grounds.

Drugs Policy

ARL reserves the right to refuse entry or eject persons from the racecourse, if they show signs of intoxication or the influence of drugs.

Helium Balloons

Racegoers are not permitted to bring helium balloons into the racecourse as they can distract the horses or ‘spook’ them. If you have booked a hospitality venue or box for the day, celebration balloons can be pre-ordered with your booking or catering order. The balloons are not permitted to leave the facility. Should customers arrive at the turnstiles with a balloon, it will be taken away by a member of Ascot staff and stored in the racecourse offices. Racegoers may collect the balloon at the end of racing from the Main Racecourse Reception.

Filming, Laptops & Tablets

No professional cameras, video recorders or any other form of professional audio visual recording equipment will be allowed in the racecourse. You consent to be filmed, photographed and otherwise recorded by ARL or any third party authorised by Ascot Racecourse Limited. Laptop/tablet usage is strictly forbidden and persistent offending may result in ejection.

Cookie Policy

Cookies

A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. If you continue without changing these settings, you consent to this.