Wednesday 3rd May 2017
ACCESSIBILITY FOR ALL
Ascot Racecourse provides an accessible environment for all our racegoers; including the elderly, people with disabilities and those with young children.
Where possible, Ascot are happy to make special arrangements to assist with any queries, both in advance and on a raceday.
To download a copy of our accessibility guide please click here
Blue Badge holders are given forward parking in the car parks, free of charge. These parking areas are subject to capacity on the day and provide closer proximity to the racecourse entrances.
To avoid disappointment, forward parking arrangements will need to be booked in advance prior to visiting us for Royal Ascot week.
Please email: [email protected] to request your space, and provide the following details:
- Your full name
- Your Blue Badge number
- Your booking reference number
Each entrance to the racecourse has a pass gate, in addition to a set of turnstiles. This allows easier access for wheelchair users (electric and manual), pushchairs and those accompanied by working dogs. Once inside the racecourse, ramps/lifts are available to access different levels.
If a guest requires full-time care or assistance; a complimentary ticket will be available for their helper. This can be collected on the day of your visit from our ticket offices when documentation is presented.
Accepted forms of ID documentation:
- Proof of DLA (Disabled Living Allowance)
- A Blue Badge or Freedom Pass
- Signed letter from a Doctor of GP (Photo ID required)
Please note that a guest and their helper will both need to be present upon collection of complimentary carer tickets.
A number of manual wheelchairs are available for hire on the day from Ticket Office East (subject to availability). Wheelchair hire is free of charge, with a fully refundable deposit of £30 cash on the day. To avoid disappointment, it is advised to book in advance if you require a wheelchair by emailing: [email protected]
Please note that mobility scooters are permitted into the racecourse.
Within the Grandstand, there are a number of accessible toilets on each level. Other locations include the Pavilion and the Old Paddock.
Please note that some toilets require a radar key to gain access; should this be required, most stewards carry keys for your assistance.
First Aid Points
Should you need any assistance from on-site medical personnel, including paramedics, a member of staff will be able to direct you to your nearest First Aid Point.
Individual Induction Loops are available for hire at the Main Reception, for use within and around the main Grandstand only.
Assistance During Your Visit
If you require information or assistance during your visit, please ask a member of our stewarding team, who will be more than happy to assist you.
Service animals (Registered Guide Dogs, Hearing Dogs and Medical Alert Animals) are welcome at Ascot Racecourse.
Ascot Racecourse has a room dedicated for nursing mothers, where baby care can be given in private. The Mother & Baby Room is located next to the Main Reception.
For guests who wish to pray or worship during their visit; please speak to a member of staff who will be more than happy to direct you to a quiet area.
ALLERGEN AWARENESS & FOOD OUTLETS
Our pathways, aisles and queuing areas are accessible to wheelchair users. Please ask a member of staff if further assistance is required. On the concourse level, have many concession and betting units with lowered counters.
The following dining areas are also recommended, with easy access for wheelchair users:
Smokehouse Restaurant, Horsewalk Inn Restaurant, Lavazza on4, Bandstand Restaurant, Front Runner Grill, Bangers and Bubbles, Gourmet Deli, Mrs B’s Pies & Mash and Coffee & Cakes.
Guests requiring information on food allergies and special dietary requirements should speak directly to the restaurant servers, who will assist with further options and advice.
We offer a wide range of seating around the Grandstand. For guests who have difficulty standing and wish to bring in a folding chair; please email [email protected] who will provide further details.
There are dedicated disabled viewing areas in each of the enclosures. As these areas are non-reservable, we kindly request that only one person or carer accompanies a racegoer using these viewing areas.
King Edward VII Enclosure
There are viewing areas on the balcony on Level 4.
There is a raised ramp on the King Edward VII Enclosure Lawn. There are also designated viewing areas on the Concourse Level, at aisles 2/3 and 20/21, looking out on to the track above the steppings.
Queen Anne Enclosure
There is a raised viewing ramp on the Queen Anne Enclosure lawn. There is a designated viewing area on Concourse Level, at aisles 38/39 looking out on to the track above the steppings.
There is accessible viewing for wheelchair users to the East side of the Parade Ring, accessible from the Bandstand Lawn, and viewing platforms at Concourse Level to the Northside of the Parade Ring.
Boxes and Suites
For those guests using boxes or private suites, there are viewing areas suitable for wheelchairs on the balconies of all boxes and private suites.
For any specific access requirements or queries, please contact the Access Officer on +44 (0)844 346 3610 or email [email protected]
There are dedicated disabled viewing areas within the Grandstand (both in public and private hospitality areas). As these areas are non-reservable, we kindly request that only one person or carer accompanies a guest using these viewing areas.
Download the Accessibility & Inclusion Guide for all Ascot Raceday meetings (excluding Royal Ascot).
Download the Accessibility & Inclusion Guide for Royal Ascot - This is the guide for Royal Ascot 2016.